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Privacy Policy
This Privacy Policy explains how Wild Tokyo Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, players acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices presented during account registration or when particular services are used.
Information we may collect
The information handled by an online casino may vary depending on the services used, the player’s account activity and the checks required before certain transactions or features can be provided. We seek to collect information that is relevant to operating the website, meeting our responsibilities and supporting players. Information may be collected directly from a player, automatically from a device or browser, or from service providers involved in payments, identity checks, security and website operations.
Account and contact information
When a player registers or updates an account, we may handle details such as a name, date of birth, residential location, email address, telephone details, username, account login information and other details needed to maintain the account. We may also record communications with support, questions submitted through the website, preferences and information provided when a player asks for help. Some information is required to create or use an account, while other details may be optional.
Verification and security information
To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include identity documents, proof of address, images or other information relevant to verification. We may also handle information used for anti-fraud, anti-money laundering, responsible gambling, account security and risk assessment checks. These checks help protect players, the website and payment systems from misuse, unauthorised activity and unlawful conduct.
Payment and transaction records
We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related correspondence. Payment providers may process payment information under their own privacy notices. Where possible, payment details are handled through appropriate payment systems rather than being unnecessarily retained in full by the website. We may still retain records needed to confirm transactions, investigate disputes, prevent fraud and meet legal or operational requirements.
Device, usage and cookie information
When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device characteristics, language settings, pages viewed, approximate location, referring website, access times and interactions with website features. We may also record account login events, session information and security signals. This information helps us operate the website, understand performance, detect unusual activity and improve the player experience.
How and why information is used
Personal information is used only for legitimate business, service, security and compliance purposes. The purposes may include the following:
- Creating, maintaining and administering a player account.
- Providing casino services, processing account activity and displaying relevant account information.
- Processing deposits, withdrawals and other payment-related requests.
- Confirming identity, age, eligibility and ownership of an account.
- Carrying out anti-fraud, security, risk, responsible gambling and other protective checks.
- Meeting legal, regulatory, tax, financial crime and record-keeping obligations that apply to online gambling services.
- Responding to questions, resolving complaints, investigating disputes and providing customer support.
- Monitoring the website for technical problems, misuse, suspicious activity or violations of the Terms and Conditions.
- Maintaining, testing and improving website features, systems, security and performance.
- Sending service messages, account notices, security alerts and other communications necessary for account operation.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- Understanding general use of the website through aggregated or otherwise de-identified information.
We may combine information from different sources where this is reasonably necessary for these purposes. For example, account, device and transaction information may be reviewed together to protect an account or investigate unusual activity. We do not use personal information for purposes that are unrelated to the website’s operation without a suitable basis or notice where required.
Marketing choices
Players may receive information about services, features or promotions where marketing is permitted. Marketing messages will include a way to unsubscribe or manage preferences where appropriate. Choosing not to receive marketing will not normally prevent a player from receiving essential account, security, transaction or service communications. A player may withdraw consent to marketing at any time by using an unsubscribe option, changing available account preferences or contacting support.
Sharing information
Information may be shared with carefully selected service providers that help operate the website or provide services such as payment processing, identity verification, fraud prevention, information technology, hosting, customer support, analytics and communications. These providers should handle information only for appropriate purposes and according to applicable contractual or legal requirements. Information may also be disclosed where necessary to protect rights, prevent fraud or harm, respond to lawful requests, resolve disputes, enforce website terms or meet legal obligations.
Cookies, security and storage
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions active, remember settings, support login and security functions, understand website usage and improve performance. Some cookies are necessary for the website to work, while others help provide analytics or remember preferences. A browser can usually be set to block, delete or limit cookies. Players can manage cookies in their browser settings, although disabling certain cookies may affect login, security, site navigation or available features.
Protecting information
We use reasonable technical, organisational and operational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and restrictions on access to information. No online system, transmission or storage method can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention of information
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Retention periods may vary according to the type of record and the reason it was collected.
International service providers
Some service providers supporting the website may process or store information in a country other than Australia. Where this occurs, appropriate steps are taken to support secure handling and lawful processing. The safeguards and requirements that apply can depend on the provider, the service involved and the location where information is processed.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing. A request may be subject to identity checks, legal exceptions, security considerations or record-keeping requirements.
How to exercise your rights
To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@wildtokyocasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm your identity before completing a request. This helps prevent personal information from being disclosed to the wrong person.
If a deletion request cannot be completed because certain records must be retained, we will explain this where appropriate and limit the retained information to what is required. Closing an account does not automatically erase all records, particularly where information is needed for legal, security, financial, dispute or fraud-prevention purposes. Withdrawing marketing consent does not affect processing that is necessary to operate an account or meet legal obligations.
Changes and questions
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website, and important changes may be highlighted where appropriate. Players should review this page periodically. If you have a privacy question, concern or request, contact support@wildtokyocasino.click so the matter can be considered and addressed through the appropriate process.